Jersey Camper Hire - FAQs

On day of collection you will need to bring with you:

• Full driving licence – we will need to check for any points accumulated 

• Photographic ID if no photo on licence

• Proof of address x2 – we need two recent (within 3 months of the hire) utility bills or bank statements

• A major credit / debit card with at least a £1500 limit. This is for the £1500 security deposit for the insurance excess. We will not take the money from your card but your details will be held for 14 days after the last day of your hire and then securely disposed of. See our Rental Conditions and Cancellation Policy section for ways to reduce the excess (Collision Damage Waiver).

For your stay – you may wish to bring some of your own camping / glamping equipment, sleeping bags, bikes etc. Please read the “What comes with the vans” FAQ to find out exactly what we provide with your camper van.

All our camper vans are supplied with a full tank of fuel and should be returned with the same. We charge an additional £15 administration fee to refill the tank if not returned full, or as taken out.

Please take care not to overfill as this usually results in an overspill.

 

We also supply our campervans with a welcome pack including:

An instruction manual – ‘Vanual’ (to be returned with pack),

A guide to Jersey and the Channel Islands  

A Jersey map (to be returned with pack)

 

The kit varies depending on which van you choose:

 

DANBURY CLASSICS COME WITH: 

Safety Equipment: fluorescent jacket, breakdown triangle, jack, First Aid Kit, spare bulbs, fire extinguisher.

Cutlery: 6 knives, 6 forks, 6 spoons, 6 teaspoons, sharp knives, bread knife, bottle opener / corkscrew, cooking utensils, peeler, tin opener, bottle stop, scissors, cutlery tray.

Crockery: 4 plates, 4 bowls, 4 glasses, 4 cups, teapot, cafetiére.

Cleaning: sink, detergents, dishcloth, tea towel, water carrier

Cooking: cooker, frying pan, saucepan, kettle, chopping board, grill pan, electric gas lighter/ matches.

Other: Mains hook-up lead, screen shades / curtains, fridge, gas bottle (if the gas runs out during your stay, please re-fill and keep your receipt and we will re-reimburse you when you return your van)

 

THE DEVON BAY WINDOW COMES WITH:

Safety Equipment: fluorescent jacket, breakdown triangle, jack, First Aid Kit, spare bulbs, fire extinguisher.

Cutlery: 6 knives, 6 forks, 6 spoons, 6 teaspoons, sharp knives, bread knife, bottle opener / corkscrew, cooking utensils, tin opener, bottle stop, scissors.

Cooking: cooker, frying pan, saucepan, kettle, chopping board, grill pan, electric gas lighter/ matches.

 

THE 1960’S SPLIT SCREEN COMES WITH:

Safety Equipment: fluorescent jacket, breakdown triangle, jack, First Aid Kit, spare bulbs, fire extinguisher.

You can also request a camping pack to be included.

Cutlery: 6 knives, 6 forks, 6 spoons, 6 teaspoons, sharp knives, bread knife, bottle opener / corkscrew, cooking utensils, tin opener, bottle stop, scissors.

Cooking: cooker, frying pan, saucepan, kettle, chopping board, grill pan, electric gas lighter/ matches.

There are many extras that we can provide, please see ‘Extras’ in the Rates section.

Each of the camper vans differ. We can also provide an awning at just £20 per hire and that can sleep a further two people.

• Danbury Classics can sleep 2 adults and 2 children.

Paperwork – we will take photocopies of all your ID information and card details. You will then be asked to fill out a form with some personal information and your signature.

Walking round the campervan – we will walk you around the outside of the campervan and point out any marks or dents that we are aware of and show you the fuel cap, boot and engine bay where applicable. It is at this point you should point out any marks we may have missed, this is important to protect your £1500 deposit.

Inside the campervan – we will run through the correct operation of the pop-up roof, the cooker, fridge, rock and roll bed, seatbelts, power supply and fold away table. All above are where applicable. We will also show you where all your equipment is kept, pots, pans, fire extinguisher and First Aid kit etc.

Operation – we will then give you a demonstration of how to drive the vehicle, the level of detail to this depends on how confident you appear. We will normally point out what all dials, switches and levers do and quickly run through the gear positioning while at a standstill.

We will also point out any extras you have paid for. If you need to ask any questions at any point please do, we prefer silly questions to silly mistakes!! Please allow half an hour for the hand-over process.

All the information from the hand-over will be in the manual in your welcome pack, should you need to refer to any information given about your VW campervan.

The easiest method to pay for your camper hire is credit card or debit card by telephone, or via a bank account transfer. We will also take cheques and of course cash is fine too (although not by post please). If you are lucky enough to have received one of our Jersey Camper Hire gift vouchers, that may also be redeemed to pay all or part of your hire.

You need to pay a deposit of £100 to secure your booking, and the balance will be payable 14 days before the first day of your hire. Unfortunately, if your balance remains unpaid after this time and there has been no communication from you, we will assume you no longer want your booking and it could be used for another customer. Your deposit would be non-refundable in this instance.

DOES THE PRICE INCLUDE INSURANCE?

There is an additional charge for insurance which covers you in the event of an accident and there is a mandatory security deposit of £1500 which is contracted to be paid prior to the commencement of the hire. Please see our Rental Conditions and Cancellation Policy section on how to reduce the insurance excess liability.

WHAT TYPE OF INSURANCE COVER IS PROVIDED WITH THE CAMPERVANS?

Each hire includes fully comprehensive insurance for named drivers (maximum 2). Each driver must be over the age of 25 and not over 80 years of age. The insurance excess stands at £1500 however we can offer a collision damage waiver option for £20 which can drop the excess liability to £500. Driven safely and with the respect these campervans require, this should never be a problem.

DO I NEED TO PAY A SECURITY DEPOSIT ON THE COLLECTION DAY?

Yes. This is to cover any damage caused to the camper van or its contents whilst in your hands. This deposit is payable by credit card however we only record your card details and would only take funds in the event of a claim.

We have 24 hour, on-Island recovery. Details will be provided when hiring.

Yes. Our insurer allows for two named drivers. They must be over 25 years old and under 80 years of age. We will need to see their driving licence and passport.

Collection is at 12pm or by prior arrangement at the time of booking. Do let us know if you wish this to be earlier, or if you will be later as your flight is delayed etc. We will aim to accommodate you where we can.

Return is at 10am. Please be here on time as we need to clean the campervan for the next hire. Late returns will result in a charge equivalent to a full day’s hire. If you think you are going to be late, please call us. Again, an element of flexibility can be incorporated at the time of hire, especially if the camper is not hired out to other clients after you return it.

If you arrive at the Airport or Harbour, there are nearly always taxis waiting there so you can get to us fairly easily. There is also a great bus service:

From the Harbour you can walk to Liberation Station and take bus route 4. Leave the bus at Trinity Church, walk left down La Rue de Monnaie (B51) and we are on the left-hand side of the road in an industrial estate called Springside.

If you wish to catch a bus, use this link: http://www.libertybus.je/ for timetables etc. 

If you get lost at all call us, we are happy to give directions. 01534 864073

We can collect you from the Harbour or Airport but we will have to charge a fee.

If you wish to cancel or move your camper hire booking our policy is as follows:

Cancellation 2 weeks before the first day of hire 

No refund. We are unable to move your booking at this late stage so any money paid will be lost.

Cancellation 2 weeks – 6 weeks before hire 

Full loss of deposit. Moving your booking at this stage will incur a £50 charge.

Cancellation 6 or more weeks before the first day of hire

100% refund less an administration charge of £20. Moving your booking at this stage is free.

At the discretion of Jersey Camper Hire, some flexibility in the above cancellation policy may be possible. 


It is not always easy to find parking spaces in town or near popular attractions. Parking within these areas is often controlled by: 
Yellow lines: A single yellow line parallel to the curb or roadside prohibits parking day and night.

Parking (scratch) cards: Parking on St. Helier streets and in most public car parks is paid for with parking cards, which can be bought at the Sand Street car park or from any shop or garage that display the parking card symbol. The amount of time you get for a one unit pay card is always written in a sign near where you are parking.

Parking discs: On some roads on the outskirts of St. Helier, parking is free but controlled by a time limit so parking discs should be displayed, available from the St. Helier Town Hall or the St Brelade and St Saviour parish halls.

If a parking area has no official signs of rules or regulations then it is free to park, nearly all beaches and countryside areas in Jersey have free parking.

NOTE: All our campervans are too tall to fit into the multi-storey car parks in Jersey.

There is a public car park on the industrial estate where we are based but we accept no liability for any loss or damage that may occur to your vehicle while parked here.

The Type 2 Volkswagen Transporter is reliable and the vehicle is checked after each camper hire and regularly serviced. It should however be remembered that vehicles of this age are subject to occasional minor glitches.

VW Campers are not built for speed, they are designed for a leisurely driving experience. 

Jersey’s maximum speed limit is 40mph, with many zones less. We ask that you respect the age of the van, drive considerately  and remember you’re on holiday not in a race!

Please remember some of these vans are over 50 years old. They have been professionally maintained but are still very old and should be treated with the respect that they deserve. Many of Jersey’s roads are very narrow but as long as you drive carefully, you should not have a problem.

Most do not have power assisted steering but are none the less extremely enjoyable and fun to drive. If you are unsure, we can arrange a quick lesson before you head off and after an hour or so on the road you will be a complete expert!